Due to the number of increasing NO SHOWS and last minute cancellations I am now implementing an official Nelson Massage Therapy, LLC CANCELLATION POLICY.
I require a 24 hour minimum notice via text (763-370-8852) to cancel or change any appointment. When requests for a reschedule or cancellation come in within the 24 hour time frame, my opportunity to fill that appointment time narrows and in many cases cannot be filled. Appointment reminders are sent the day before and are a courtesy. You are still responsible for your appointment whether you receive or read your reminder or not. (Technology can fail).
NO SHOWS: After one NO SHOW, a deposit of 50% of the value of the appointment is required to reschedule. This is non-refundable if a second NO SHOW occurs. After second NO SHOW, no reschedule is allowed unless you choose to pay 100% of the missed appointment.
CANCELLATIONS: Made within the 24 hour notice will require a pre-payment of 50% of the appointment value to reschedule and is non-refundable if that appointment is not kept.
Thank You for respecting my policies.
October 4, 2022.